The following are few excerpts. ( I am still searching for the full text of the speech on internet).
“I want to discuss why a company exists in the first place….I think many people assume, wrongly, that a company exists simply to make money. While this is an improtant result of a company’s existence, we have to go deeper to find our real reason for being….A group of people get together and exist as an institution that we call a company…to do something worthwhile—they make a contribution to society….The real reason for our existence is that we provide something which is unique.”
"At times it seems the most efficient way is to hire a group of people, work them as hard as possible, and when the job is finished, send then home. Well, even if this is the most efficient way, we have never operated in this manner.......................... So we feel it is our responsibility to provide opportunity and job security to the best of our ability. "
" Whenever we discuss overall company objectives, we touch on our responsibility to the community at large..... But none of these can be accomplished unless the company makes a profit. "
"Profit is a measure of our contribution to our customers...... Profit is the measure of how well we work together. "
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Are you Managers hearing these....?
He is right, profit is directly proportional to customer satisfaction. Hence more the success greater is the profit and vice versa. It is also true that Companys who focus on Identification of Customer needs and satisfaction are the ones who prevail in this competative market.
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